Bag Boss
Support
Email jonas.b3n@gmail.com. Please include your phone model, the game version (Settings, bottom) and, for purchases or data questions, the player ID from Settings > Privacy. We usually answer within two working days.
Questions
How do I play?
Drag groceries from the basket into the bag. Items next to each other trigger bonuses (milk loves cookies!). Tap an item to rotate it. Nothing is final until you press Check out: then the bag scores Chips × Mult. Reach the shopper's target before you run out of bags. Help on the home screen has the full rules with pictures.
What is "squish"?
A Fragile item (eggs, chips, glass bottles…) with a Heavy item directly on top of it is squished and scores nothing. Put heavy things at the bottom, just like at a real checkout.
Will I lose my run if I close the game?
No. The run is saved after every move. Open the game and tap Continue.
I bought something but didn't get it
Open the Store and tap Restore purchases while online. Still missing? Email us with the store receipt (order number) and your player ID.
How do I cancel the Bag Boss Club?
Subscriptions are managed by the store: Google Play → profile → Payments & subscriptions → Subscriptions; iPhone → Settings → your name → Subscriptions. You keep the Club until the end of the period you paid for. Cosmetics you got stay yours.
Does "Remove Ads" remove every ad?
It removes the ads after a run. Rewarded ads (free reroll, extra item, double coins) stay available because they are optional: you only see them when you tap them.
My progress moved to a new phone?
When online, progress is backed up to the cloud under an anonymous ID tied to the app install. On a new device, contact us with both player IDs and we will help you move it.
How do I delete my data?
See Delete your data.